Returns & Refunds
We want you to be happy with your purchase. This policy explains your rights and our returns process in line with UK consumer law.
Your Right to Cancel (Distance Selling)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, for any reason.
To exercise your right to cancel, you must notify us within 14 days of delivery by email at:
Please include your order number and details of the items you wish to return.
Return Conditions
To be eligible for a return and refund:
- Items must be unused and in the same condition as received
- Stamps must not be affixed, cancelled, or damaged
- Items must be returned in their original packaging where possible
For security and hygiene reasons, we cannot accept returns for stamps that have been used, altered, or tampered with.
Non-Returnable Items
The following items are not eligible for return:
- Stamps that have been used, partially used, or affixed
- Items returned after the 14-day cancellation period
- Items returned in a condition that makes them unsuitable for resale
This does not affect your statutory rights.
Return Process
- Contact us within 14 days of delivery at Contact@DiscountPostage.uk
- We will confirm the return address and instructions
- Return the items to us within 14 days of notifying us
You are responsible for the return postage cost, unless the item is faulty or incorrect.
We recommend using a tracked postal service, as we cannot accept responsibility for items lost in return transit.
Refunds
Once your return has been received and inspected:
- We will issue a refund within 14 days
- Refunds are processed to the original payment method
- Original outbound postage costs will be refunded (standard delivery only)
If the returned items show signs of use or damage, we may refuse the refund or issue a partial refund where appropriate.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at:
In these cases, we will:
- Arrange a replacement or
- Issue a full refund, including return postage where applicable
Contact Details
DiscountPostageUK
2101 Vantage Tower
Woolston
Southampton
SO19 9XH
United Kingdom
Email: Contact@DiscountPostage.uk
Statutory Rights
This policy does not affect your statutory rights under UK consumer law.